I mentioned that I have been doing a lot of rebates lately. They have mostly been software rebates and one of the software titles I have purchased is Total Defense.
A couple of months ago, I received a survey link asking me to rate the product, and in return they would send me a $25 Amex gift card. Well it was quite easy to guess correctly according to what I thought the manufacturer was looking for. Sure enough, a $25 Amex gc arrived a few weeks later.
Last week I received a call from the company, offering another $25 Amex gc if I would post a review on Newegg. Hmm… intriguing. I didn’t feel comfortable posting a review about the product without firsthand experience, so I decided to install the software on one of my computers.
I checked to make sure I met all the requirements before installing, and I did. Upon the first reboot, the desktop came up but the start menu and task bar never appeared. Within a couple minutes I got this screen:
I figured it was just a fluke, so I rebooted the computer. Same thing! Starting to panic here.
No problem – if I can just get to the control panel I can uninstall the software, right? This is quite impossible with no start menu/task bar…
Ah ha! Boot the machine into safe mode and I should be fine, right? NO. Same problem in safe mode: no start menu/task bar and machine shutting down momentarily.
UH OH! Panic really setting in now!
Ok, try and get to some recovery options. Last known good configuration – anything! No luck.
My only option was to toss the recovery disc into a portable drive and do a complete system recovery! This wasn’t exactly how I wanted to spend a whole day.
Momentary panic again when the recovery failed at 99%, but I ran it again and had my computer up and running on the second install. I have since spent the last week installing updates and getting the computer back to the way I had it. THANK GOODNESS this was my media streaming computer (with media stored elsewhere) and not my main computer!!
So… as far as that Total Defense review goes? I think you can fill in the blanks here. While they didn’t actually say it had to be a positive review, why do I suspect a company that’s willing to pay for reviews doesn’t want to buy negative ones?
The time I lost over this software was worth far more than $25.